{"id":26,"date":"2026-07-30T17:53:16","date_gmt":"2026-07-30T17:53:16","guid":{"rendered":"https:\/\/springwellenergy.com\/index.php\/returns-refunds-policy\/"},"modified":"2026-07-30T17:58:23","modified_gmt":"2026-07-30T17:58:23","slug":"returns-refunds-policy","status":"publish","type":"page","link":"https:\/\/springwellenergy.com\/index.php\/returns-refunds-policy\/","title":{"rendered":"Returns &#038; Refunds Policy"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull has-custom-content-position is-position-center-center\" style=\"padding-top:3.5rem;padding-bottom:3.5rem;min-height:340px;aspect-ratio:unset;\"><img decoding=\"async\" class=\"wp-block-cover__image-background\" alt=\"\" src=\"https:\/\/images.unsplash.com\/photo-1600880292203-757bb62b4baf?auto=format&amp;fit=crop&amp;w=1600&amp;q=80\" data-object-fit=\"cover\"\/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-80 has-background-dim wp-block-cover__gradient-background has-background-gradient\" style=\"background:linear-gradient(135deg,rgb(37,58,222) 0%,rgb(0,201,255) 100%)\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\" style=\"font-size:clamp(1.648rem, 1.648rem + ((1vw - 0.2rem) * 1.807), 2.8rem);font-weight:800\">Returns &amp; Refunds Policy<\/h1>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color wp-block-paragraph\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.51), 1.2rem);\">Clear, Fair And Always On Your Side<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-c9980c07 wp-block-group-is-layout-constrained\" style=\"padding-top:4rem;padding-right:1.5rem;padding-bottom:4rem;padding-left:1.5rem\">\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#253ade;font-size:0.85rem;font-weight:700;letter-spacing:1px;text-transform:uppercase\">Last updated: 31 July 2026<\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#33406b;font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.275), 1.05rem);line-height:1.7\">Your satisfaction is the foundation of every engagement we take on. This policy explains, in plain language, when you can cancel, when you can return a sourced product, and exactly how a refund is processed. It applies to all services and products purchased from Springwell Energy LLC through springwellenergy.com.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">1. Our Simple Promise<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.75\">We only want to be paid for work that genuinely helps your business. If we get something wrong, we fix it. If we cannot fix it, we refund it. You will never have to argue with us to be treated fairly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">2. Cancelling Before Work Begins<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.75\">You may cancel any confirmed order or engagement within <strong>7 calendar days<\/strong> of payment, as long as production work has not started, and receive a <strong>100% refund<\/strong>. There is no cancellation fee and we will not ask you to justify your decision.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">3. Cancelling An Ongoing Engagement<\/h2>\n\n\n\n<ul style=\"line-height:1.8\" class=\"wp-block-list\">\n<li><strong>Monthly retainers:<\/strong> cancel at any time with 14 days written notice. Any prepaid months that have not started are refunded in full, and the current month is pro-rated against the work already delivered.<\/li>\n\n\n\n<li><strong>Project engagements:<\/strong> we refund the value of every milestone that has not yet been started, and invoice only for work completed and delivered up to the cancellation date.<\/li>\n\n\n\n<li><strong>Product sourcing mandates:<\/strong> if we have not yet placed an order with a supplier, your service fee is refunded in full.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">4. Revisions Come First<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.75\">Every deliverable includes at least two rounds of revisions at no extra cost. If, after those revisions, the deliverable still does not match the brief we agreed in writing, you may request a full refund for that deliverable within <strong>14 days<\/strong> of final delivery.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">5. Returning Sourced Products<\/h2>\n\n\n\n<ul style=\"line-height:1.8\" class=\"wp-block-list\">\n<li><strong>Damaged, defective, incorrect or off-specification items:<\/strong> tell us within 14 days of delivery and we will arrange a replacement or a full refund, including the original shipping cost. We pay the return shipping when the fault is ours or the supplier\u2019s.<\/li>\n\n\n\n<li><strong>Change of mind:<\/strong> unused items in original packaging may be returned within 30 days. We refund the item price; return shipping and any supplier restocking fee are your responsibility, and we always disclose those amounts before you commit.<\/li>\n\n\n\n<li><strong>Perishable, custom-manufactured or personalised goods<\/strong> cannot usually be returned. We will tell you clearly, in writing, before you approve any such order.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">6. What We Cannot Refund<\/h2>\n\n\n\n<ul style=\"line-height:1.8\" class=\"wp-block-list\">\n<li>Third-party costs already spent on your behalf and not recoverable, such as advertising budget already delivered by an ad platform, domain registrations, paid stock licences or non-refundable supplier deposits. We always ask for written approval before committing your money.<\/li>\n\n\n\n<li>Completed custom work that you approved more than 14 days ago.<\/li>\n\n\n\n<li>Services already delivered where the only reason for the request is a change in your business plans, although we will always try to credit the value towards future work.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">7. How To Request A Refund<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.75\">Email <a href=\"mailto:support@springwellenergy.com\">support@springwellenergy.com<\/a> or call <a href=\"tel:+171073263812\">+1 (710)-732 63812<\/a> with your invoice number, what you purchased and what went wrong. You do not need a special form.<\/p>\n\n\n\n<ul style=\"line-height:1.8\" class=\"wp-block-list\">\n<li>We acknowledge every request within <strong>1 business day<\/strong>.<\/li>\n\n\n\n<li>We give you a decision, with reasons, within <strong>3 business days<\/strong>.<\/li>\n\n\n\n<li>Approved refunds are returned to the original payment method within <strong>5\u201310 business days<\/strong>.<\/li>\n\n\n\n<li>We never force store credit on you. Credit is only issued if you specifically ask for it.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">8. Late Or Missing Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.75\">If an approved refund has not reached you after 10 business days, contact us and we will send you proof of the refund transaction so your bank or card issuer can trace it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">9. Chargebacks<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.75\">Please talk to us before filing a chargeback. Almost every dispute is solved faster by email than by a bank, and we commit to responding to you within one business day.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">10. Changes To This Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.75\">If we update this policy we will publish the new version on this page with a revised date. The version in force on the date of your purchase is the one that applies to you.<\/p>\n\n\n\n<div class=\"wp-block-group has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-59e19405 wp-block-group-is-layout-constrained\" style=\"border-radius:12px;background-color:#f2f5ff;margin-top:2.5rem;padding-top:2rem;padding-right:2rem;padding-bottom:2rem;padding-left:2rem\">\n<h3 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.51), 1.2rem);font-weight:800\">Questions? Talk To A Human<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.75\">Not sure whether something is refundable? Ask us before you buy and we will put the answer in writing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.9\"><strong>SPRINGWELL ENERGY LLC<\/strong><br>5900 Balcones Drive Suite 100<br>Austin, TX 78731<br><a href=\"mailto:support@springwellenergy.com\">support@springwellenergy.com<\/a><br><a href=\"tel:+171073263812\">+1 (710)-732 63812<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: 31 July 2026 Your satisfaction is the foundation of every engagement we take on. This policy explains, in plain language, when you can cancel, when you can return a sourced product, and exactly how a refund is processed. It applies to all services and products purchased from Springwell Energy LLC through springwellenergy.com. 1. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"footnotes":""},"class_list":["post-26","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/springwellenergy.com\/index.php\/wp-json\/wp\/v2\/pages\/26","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/springwellenergy.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/springwellenergy.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/springwellenergy.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/springwellenergy.com\/index.php\/wp-json\/wp\/v2\/comments?post=26"}],"version-history":[{"count":3,"href":"https:\/\/springwellenergy.com\/index.php\/wp-json\/wp\/v2\/pages\/26\/revisions"}],"predecessor-version":[{"id":45,"href":"https:\/\/springwellenergy.com\/index.php\/wp-json\/wp\/v2\/pages\/26\/revisions\/45"}],"wp:attachment":[{"href":"https:\/\/springwellenergy.com\/index.php\/wp-json\/wp\/v2\/media?parent=26"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}