{"id":28,"date":"2026-07-30T17:53:18","date_gmt":"2026-07-30T17:53:18","guid":{"rendered":"https:\/\/springwellenergy.com\/index.php\/terms-of-service\/"},"modified":"2026-07-30T17:58:25","modified_gmt":"2026-07-30T17:58:25","slug":"terms-of-service","status":"publish","type":"page","link":"https:\/\/springwellenergy.com\/index.php\/terms-of-service\/","title":{"rendered":"Terms of Service"},"content":{"rendered":"\n<div class=\"wp-block-cover alignfull has-custom-content-position is-position-center-center\" style=\"padding-top:3.5rem;padding-bottom:3.5rem;min-height:340px;aspect-ratio:unset;\"><img decoding=\"async\" class=\"wp-block-cover__image-background\" alt=\"\" src=\"https:\/\/images.unsplash.com\/photo-1600880292203-757bb62b4baf?auto=format&amp;fit=crop&amp;w=1600&amp;q=80\" data-object-fit=\"cover\"\/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-80 has-background-dim wp-block-cover__gradient-background has-background-gradient\" style=\"background:linear-gradient(135deg,rgb(37,58,222) 0%,rgb(0,201,255) 100%)\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<h1 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\" style=\"font-size:clamp(1.648rem, 1.648rem + ((1vw - 0.2rem) * 1.807), 2.8rem);font-weight:800\">Terms of Service<\/h1>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color wp-block-paragraph\" style=\"font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.51), 1.2rem);\">The Ground Rules, In Plain English<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-container-core-group-is-layout-c9980c07 wp-block-group-is-layout-constrained\" style=\"padding-top:4rem;padding-right:1.5rem;padding-bottom:4rem;padding-left:1.5rem\">\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#253ade;font-size:0.85rem;font-weight:700;letter-spacing:1px;text-transform:uppercase\">Last updated: 31 July 2026<\/p>\n\n\n\n<p class=\"has-text-color wp-block-paragraph\" style=\"color:#33406b;font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.275), 1.05rem);line-height:1.7\">These terms govern the use of springwellenergy.com and the services provided by Springwell Energy LLC. They are written to be balanced: they protect our work, and they protect your budget, your data and your ownership of what you pay for.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">1. Agreement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.75\">By using this website or engaging our services you accept these terms. Where you sign a proposal, statement of work or service agreement with us, that document takes precedence over anything written here if the two ever conflict.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">2. What We Provide<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.75\">Advertising, marketing, social media, SEO, PPC, content, web design, strategic consulting, market research and product sourcing services. The exact scope, timeline and price of your engagement are set out in your written proposal.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">3. Scope And Changes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.75\">Work outside the agreed scope is only carried out after you approve it in writing, together with its cost. You will never receive an invoice for work you did not authorise.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">4. Your Responsibilities<\/h2>\n\n\n\n<ul style=\"line-height:1.8\" class=\"wp-block-list\">\n<li>Give us accurate information and timely feedback so deadlines stay realistic.<\/li>\n\n\n\n<li>Make sure you own, or are licensed to use, any brand assets, images, copy or data you send us.<\/li>\n\n\n\n<li>Use our deliverables lawfully and in line with the policies of the platforms they are published on.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">5. Fees And Payment<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.75\">Fees, invoicing, deposits, taxes and late payment are covered by our Payment Policy, and cancellations and refunds by our Returns &amp; Refunds Policy. Both form part of these terms.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">6. Ownership Of Deliverables<\/h2>\n\n\n\n<ul style=\"line-height:1.8\" class=\"wp-block-list\">\n<li>Once an invoice is paid in full, <strong>you own the final approved deliverables<\/strong> produced for you, including copy, designs, and campaign assets, together with the working files where they exist.<\/li>\n\n\n\n<li>We keep ownership of our pre-existing methods, templates, internal tools and any third-party components, which remain licensed rather than transferred.<\/li>\n\n\n\n<li>We may show finished work in our portfolio. Tell us you would rather we did not, and we will not.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">7. Confidentiality<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.75\">Each side keeps the other\u2019s non-public information confidential and uses it only for the engagement. We are happy to sign your non-disclosure agreement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">8. Access To Your Accounts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.75\">Where we need access to your advertising, analytics, hosting or store accounts, we ask for the lowest level of permission that lets us do the job, prefer delegated access over shared passwords, and expect you to revoke access the moment the engagement ends. We will never change account ownership or billing details without your instruction.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">9. Third-Party Platforms<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.75\">Campaigns run on platforms such as search engines, social networks and marketplaces are also subject to those platforms\u2019 own rules. We are not responsible for their outages, policy changes, account reviews or pricing decisions, though we will always help you respond to them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">10. No Guarantee Of Specific Results<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.75\">Marketing performance depends on many factors outside anyone\u2019s control. We commit to professional effort, transparent reporting and honest advice. We do not promise a specific ranking, cost per acquisition, revenue figure or growth rate, and we will tell you if we think a target is unrealistic rather than sell you the work anyway.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">11. Our Warranty<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.75\">We perform our services with reasonable skill and care. If a deliverable is defective, tell us within 14 days of delivery and we will correct or re-perform it at no cost to you. This is in addition to any rights you have under applicable consumer law, which nothing in these terms takes away.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">12. Limitation Of Liability<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.75\">Neither party is liable for indirect or consequential loss, and our total liability for any claim is limited to the fees you paid us in the three months before the claim arose. Nothing in these terms limits liability for fraud, wilful misconduct, gross negligence, or anything else that cannot be limited by law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">13. Suspension And Termination<\/h2>\n\n\n\n<ul style=\"line-height:1.8\" class=\"wp-block-list\">\n<li>Either party may end an engagement with 14 days written notice.<\/li>\n\n\n\n<li>On termination you receive everything you have paid for, including files and account access, within 10 business days.<\/li>\n\n\n\n<li>We may suspend work for seriously overdue invoices or for requests that would be unlawful or would breach a platform\u2019s rules \u2014 after telling you why.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">14. Events Outside Our Control<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.75\">Neither party is in breach because of events beyond reasonable control, such as natural disasters, outages of essential infrastructure or new legal restrictions. We will keep you informed and agree a revised timeline.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">15. Complaints And Disputes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.75\">Tell us first: email <a href=\"mailto:support@springwellenergy.com\">support@springwellenergy.com<\/a> and we will acknowledge within one business day and try to resolve the matter within 30 days. If that fails, both sides agree to attempt mediation before litigation. These terms are governed by the laws of the State of Texas, with the courts of Travis County, Texas having jurisdiction.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;margin-top:2rem;font-size:clamp(0.957rem, 0.957rem + ((1vw - 0.2rem) * 0.773), 1.45rem);font-weight:800\">16. Changes To These Terms<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.75\">Updated terms are published here with a new date. Material changes are communicated to active clients at least 30 days before they take effect, and existing engagements continue under the terms in force when they started.<\/p>\n\n\n\n<div class=\"wp-block-group has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-59e19405 wp-block-group-is-layout-constrained\" style=\"border-radius:12px;background-color:#f2f5ff;margin-top:2.5rem;padding-top:2rem;padding-right:2rem;padding-bottom:2rem;padding-left:2rem\">\n<h3 class=\"wp-block-heading has-text-color\" style=\"color:#0d1440;font-size:clamp(0.875rem, 0.875rem + ((1vw - 0.2rem) * 0.51), 1.2rem);font-weight:800\">Questions? Talk To A Human<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.75\">Want us to walk you through any clause, or to work under your own contract instead? We are happy to do either.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"line-height:1.9\"><strong>SPRINGWELL ENERGY LLC<\/strong><br>5900 Balcones Drive Suite 100<br>Austin, TX 78731<br><a href=\"mailto:support@springwellenergy.com\">support@springwellenergy.com<\/a><br><a href=\"tel:+171073263812\">+1 (710)-732 63812<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: 31 July 2026 These terms govern the use of springwellenergy.com and the services provided by Springwell Energy LLC. They are written to be balanced: they protect our work, and they protect your budget, your data and your ownership of what you pay for. 1. Agreement By using this website or engaging our services [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"footnotes":""},"class_list":["post-28","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/springwellenergy.com\/index.php\/wp-json\/wp\/v2\/pages\/28","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/springwellenergy.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/springwellenergy.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/springwellenergy.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/springwellenergy.com\/index.php\/wp-json\/wp\/v2\/comments?post=28"}],"version-history":[{"count":3,"href":"https:\/\/springwellenergy.com\/index.php\/wp-json\/wp\/v2\/pages\/28\/revisions"}],"predecessor-version":[{"id":46,"href":"https:\/\/springwellenergy.com\/index.php\/wp-json\/wp\/v2\/pages\/28\/revisions\/46"}],"wp:attachment":[{"href":"https:\/\/springwellenergy.com\/index.php\/wp-json\/wp\/v2\/media?parent=28"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}