Terms of Service

Last updated: 31 July 2026

These terms govern the use of springwellenergy.com and the services provided by Springwell Energy LLC. They are written to be balanced: they protect our work, and they protect your budget, your data and your ownership of what you pay for.

1. Agreement

By using this website or engaging our services you accept these terms. Where you sign a proposal, statement of work or service agreement with us, that document takes precedence over anything written here if the two ever conflict.

2. What We Provide

Advertising, marketing, social media, SEO, PPC, content, web design, strategic consulting, market research and product sourcing services. The exact scope, timeline and price of your engagement are set out in your written proposal.

3. Scope And Changes

Work outside the agreed scope is only carried out after you approve it in writing, together with its cost. You will never receive an invoice for work you did not authorise.

4. Your Responsibilities

• Give us accurate information and timely feedback so deadlines stay realistic.
• Make sure you own, or are licensed to use, any brand assets, images, copy or data you send us.
• Use our deliverables lawfully and in line with the policies of the platforms they are published on.

5. Fees And Payment

Fees, invoicing, deposits, taxes and late payment are covered by our Payment Policy, and cancellations and refunds by our Returns & Refunds Policy. Both form part of these terms.

6. Ownership Of Deliverables

• Once an invoice is paid in full, you own the final approved deliverables produced for you, including copy, designs, and campaign assets, together with the working files where they exist.
• We keep ownership of our pre-existing methods, templates, internal tools and any third-party components, which remain licensed rather than transferred.
• We may show finished work in our portfolio. Tell us you would rather we did not, and we will not.

7. Confidentiality

Each side keeps the other’s non-public information confidential and uses it only for the engagement. We are happy to sign your non-disclosure agreement.

8. Access To Your Accounts

Where we need access to your advertising, analytics, hosting or store accounts, we ask for the lowest level of permission that lets us do the job, prefer delegated access over shared passwords, and expect you to revoke access the moment the engagement ends. We will never change account ownership or billing details without your instruction.

9. Third-Party Platforms

Campaigns run on platforms such as search engines, social networks and marketplaces are also subject to those platforms’ own rules. We are not responsible for their outages, policy changes, account reviews or pricing decisions, though we will always help you respond to them.

10. No Guarantee Of Specific Results

Marketing performance depends on many factors outside anyone’s control. We commit to professional effort, transparent reporting and honest advice. We do not promise a specific ranking, cost per acquisition, revenue figure or growth rate, and we will tell you if we think a target is unrealistic rather than sell you the work anyway.

11. Our Warranty

We perform our services with reasonable skill and care. If a deliverable is defective, tell us within 14 days of delivery and we will correct or re-perform it at no cost to you. This is in addition to any rights you have under applicable consumer law, which nothing in these terms takes away.

12. Limitation Of Liability

Neither party is liable for indirect or consequential loss, and our total liability for any claim is limited to the fees you paid us in the three months before the claim arose. Nothing in these terms limits liability for fraud, wilful misconduct, gross negligence, or anything else that cannot be limited by law.

13. Suspension And Termination

• Either party may end an engagement with 14 days written notice.
• On termination you receive everything you have paid for, including files and account access, within 10 business days.
• We may suspend work for seriously overdue invoices or for requests that would be unlawful or would breach a platform’s rules — after telling you why.

14. Events Outside Our Control

Neither party is in breach because of events beyond reasonable control, such as natural disasters, outages of essential infrastructure or new legal restrictions. We will keep you informed and agree a revised timeline.

15. Complaints And Disputes

Tell us first: email support@springwellenergy.com and we will acknowledge within one business day and try to resolve the matter within 30 days. If that fails, both sides agree to attempt mediation before litigation. These terms are governed by the laws of the State of Texas, with the courts of Travis County, Texas having jurisdiction.

16. Changes To These Terms

Updated terms are published here with a new date. Material changes are communicated to active clients at least 30 days before they take effect, and existing engagements continue under the terms in force when they started.