Returns & Refunds Policy

Last updated: 31 July 2026

Your satisfaction is the foundation of every engagement we take on. This policy explains, in plain language, when you can cancel, when you can return a sourced product, and exactly how a refund is processed. It applies to all services and products purchased from Springwell Energy LLC through springwellenergy.com.

1. Our Simple Promise

We only want to be paid for work that genuinely helps your business. If we get something wrong, we fix it. If we cannot fix it, we refund it. You will never have to argue with us to be treated fairly.

2. Cancelling Before Work Begins

You may cancel any confirmed order or engagement within 7 calendar days of payment, as long as production work has not started, and receive a 100% refund. There is no cancellation fee and we will not ask you to justify your decision.

3. Cancelling An Ongoing Engagement

• Monthly retainers: cancel at any time with 14 days written notice. Any prepaid months that have not started are refunded in full, and the current month is pro-rated against the work already delivered.
• Project engagements: we refund the value of every milestone that has not yet been started, and invoice only for work completed and delivered up to the cancellation date.
• Product sourcing mandates: if we have not yet placed an order with a supplier, your service fee is refunded in full.

4. Revisions Come First

Every deliverable includes at least two rounds of revisions at no extra cost. If, after those revisions, the deliverable still does not match the brief we agreed in writing, you may request a full refund for that deliverable within 14 days of final delivery.

5. Returning Sourced Products

• Damaged, defective, incorrect or off-specification items: tell us within 14 days of delivery and we will arrange a replacement or a full refund, including the original shipping cost. We pay the return shipping when the fault is ours or the supplier’s.
• Change of mind: unused items in original packaging may be returned within 30 days. We refund the item price; return shipping and any supplier restocking fee are your responsibility, and we always disclose those amounts before you commit.
• Perishable, custom-manufactured or personalised goods cannot usually be returned. We will tell you clearly, in writing, before you approve any such order.

6. What We Cannot Refund

• Third-party costs already spent on your behalf and not recoverable, such as advertising budget already delivered by an ad platform, domain registrations, paid stock licences or non-refundable supplier deposits. We always ask for written approval before committing your money.
• Completed custom work that you approved more than 14 days ago.
• Services already delivered where the only reason for the request is a change in your business plans, although we will always try to credit the value towards future work.

7. How To Request A Refund

Email support@springwellenergy.com or call +1 (710)-732 63812 with your invoice number, what you purchased and what went wrong. You do not need a special form.

• We acknowledge every request within 1 business day.
• We give you a decision, with reasons, within 3 business days.
• Approved refunds are returned to the original payment method within 5–10 business days.
• We never force store credit on you. Credit is only issued if you specifically ask for it.

8. Late Or Missing Refunds

If an approved refund has not reached you after 10 business days, contact us and we will send you proof of the refund transaction so your bank or card issuer can trace it.

9. Chargebacks

Please talk to us before filing a chargeback. Almost every dispute is solved faster by email than by a bank, and we commit to responding to you within one business day.

10. Changes To This Policy

If we update this policy we will publish the new version on this page with a revised date. The version in force on the date of your purchase is the one that applies to you.